D&H Return Policy

The following is a brief outline of our return policies:

DEFECTS, DAMAGES, & SHORTAGES:

Claims for defects, damages, and shortages will be honored if reported within 48 hours of receipt. Claims for billing errors must be reported within 10 days of invoice date.

RETURN AUTHORIZATION:      

No credit will be given without a pre-authorization.  Please contact a customer sales representative if you have questions about pre-authorization. D&H Medical Supply will not be responsible for returned items that are not pre-authorized.

REFUNDS ON STOCK ITEMS: 

For a full refund, in-date stock items must be returned within one month of purchase date. Otherwise a 25% restocking fee will be charged.  

REFUNDS ON NON-STOCK ITEMS:          

All non-stock items or items ordered in error by customer are subject to a 25% restocking fee. Non-Stocked items are based on if items are able to be returned to original vendor. If items are not able to be return to our vendor we will not authorize a return.

CONDITION OF RETURNED ITEMS:

Returned items must be in their original package, and must be unmarked and unopened.  

RETURNING OF REFRIGERATED ITEMS:

Refrigerated items must be returned on Monday through Wednesday with coolants frozen upon receipt and must be shipped immediately upon receiving a ups return label.

RETURN OF CONTROLLED DRUGS:         

Controlled drugs are not-returnable and no refunds are given.

CREDIT OF RETURNED ITEMS:

All credits will be applied to your account or deducted from a future order.